Frequently Asked Questions
How long will it take to get my bag once I purchase?
All bags are sent within 2 business days from Portland, Oregon. Please allow 5-10 days for delivery with an additional 5 days for bag personalization.
Is there a warranty on the bags?
All our bags come with 2 years warranty. Click here for more details.
What is your return policy?
We think you’ll love your NXT Journey bag! However, we understand buying items online can feel like a gamble. To ease your mind, we have a 90-day “no hassle” return policy. Click here for more details.
Can I get my company logo on my new bag?
Absolutely. Depending on your needs we can have your logo embroidered or heat-pressed onto the bags. In addition to company logos, we can also add individual names. This allows companies to add a personal touch when purchasing the bags for their team members.
I want to buy bags for my team. What can you do for me?
Supplying bulk quantities of our bags is our speciality. Please contact us here and one of our team will be in touch to find out how we can help.
Can I get my name or initials on my new bag?
We can definitely personalise your bag or your team members bag with their name or initials. We love a challenge, so please let us know if there is anything special you need.
How do I clean my bag?
What are my Payment options?
Credit Card/Debit Card
Apple Pay
Google Pay