Frequently Asked Questions

How long will it take to get my bag once I purchase?

All bags are dispatched within 48 hours from Cootamundra NSW, Australia. Please allow 5-14 days for US delivery with an additional 5 days for bag personalization.

Are there any other options for me?

We have retailers that sell our bags. Click here for a Stockist details.

Is there a warranty on the bags?

All our bags come with 2 years warranty. Click here for more details.

What is your return policy?

We think you’ll love your NXT Journey bag! However, we understand buying items online can feel like a gamble. To ease your mind, we have a 90-day “no hassle” return policy. Click here for more details.

Can I get my company logo on my new bag?

Absolutely. Depending on your needs we can have your logo embroidered or heat-pressed onto the bags. In addition to company logos, we can also add individual names. This allows companies to add a personal touch when purchasing the bags for their team members.

I want to buy bags for my team. What can you do for me?

Supplying bulk quantities of our bags is our speciality. Please contact us here and one of our team will be in touch to find out how we can help.

Can I get my name or initials on my new bag?

We can definitely personalise your bag or your team members bag with their name or initials. We love a challenge, so please let us know if there is anything special you need.

How do I clean my bag?

For heavy soiling use lukewarm water and mild soap. Make sure you wipe the bag with a clean soap free wet cloth to finish and then dry it in the shade. As your bag is made with internal protective foam padding and other cool stuff, it should not be submerged in water. It also should not be dry cleaned, tumble-dried, ironed, treated with harsh chemicals and detergents. Doing so will ruin the protective coating on its fabric.

What are my Payment options?

Credit Card

Paypal

Afterpay

What is Afterpay?

  • Pay for your purchase in four interest-free installments (due every two weeks).
  • As long as your payments are received on time, there is zero interest nothing extra to pay. 

  • Please see the Afterpay website for more details.

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